• (416) 754-8383

Temporary Time Out!

Closed from Friday July 24 and re-opening Monday August 3

Hey there, fabulous folks! Just a quick heads-up from your pals at UANS International: we’ve temporarily traded our hair care products for some much-needed R&R (that’s Rest and Relaxation, not Rock and Roll, although we might be doing a little of that too!).

That’s right! Our team is currently off on a staff holiday, soaking up the sun, sipping on some tropical drinks, and probably trying to remember what life is like without a hairdryer in hand. (Spoiler alert: it’s a little messy!)

But don’t fret! We’ll be back before you can say “CREMA Moisture Treatment” (which, by the way, is a fantastic product if you’re looking to transform those dry, brittle locks into silky smooth strands). We promise to return with our hair game stronger than ever, ready to help you achieve the mane of your dreams!

In the meantime, feel free to twiddle your thumbs, practice your best hair flips in the mirror, or even start a hair care revolution of your own. Just remember, good things come to those who wait (and maybe do a little dance while they wait). 🎉

We’ll be back in action soon, so hang tight! If you have any burning questions or hair emergencies, please hold onto them like a precious strand of hair until we return. We’ll be ready to tackle them with all the enthusiasm of a puppy chasing its tail!

Thanks for your understanding, and we can’t wait to reconnect with you soon. Until then, keep those locks luscious and your spirits high!

Home Refund Policy

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@uans.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@uans.com and send your item to: 5-120 Finchdene Sq, Toronto Ontario CA M1X 1A9.

Shipping
To return your product, you should mail your product to: 5-120 Finchdene Sq, Toronto Ontario CA M1X 1A9.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-----

Information

Contact information

  • Address: 5-120 Finchdene Square, Scarborough, ON, M1X 1A9, Canada
  • Contact name: Customer Service
  • Email: customerservice@uans.com
  • Phone: (416) 754-8383
2026 © Cin7 Americas, Inc. ALL rights reserved.